Privacy Policy
Effective Date: March 1, 2026
At My Native Doctor we guard your information as carefully as we guard your health. This policy explains what we collect, why we collect it, and how we protect it, whether you meet us at home or through our virtual integrative health consultations.
1. Introduction
We follow HIPAA, state privacy laws, and industry encryption standards. Nothing in this policy overrides your legal rights; it clarifies them in plain English.
2. Information We Collect
Personal Identifiers
Name, street address, email, phone, date of birth, and any details you type into a booking form.
Protected Health Information (PHI)
Medical history, lab results, medication lists, symptom logs, and notes we create while building your personalized wellness plans.
Payment Details
Card brand, last four digits, billing ZIP code processed via a PCI-DSS-compliant gateway.
Technical Data
IP address, browser type, device model, and cookie ID. We collect these only to keep the site secure and fix errors.
We do not knowingly collect data from visitors under thirteen without verified parental consent.
3. How We Use Your Data
Care delivery: Confirming appointments, creating root-cause medicine protocols, ordering labs, and tracking progress.
Operations: Quality-improvement audits, staff scheduling, inventory management for natural health solutions.
Billing: Charging fees, issuing superbills, processing HSA or FSA payments.
Education & updates: Practice newsletters or blog digests, but only if you have opted in. Unsubscribe anytime.
We never sell or rent any category of information. Ever.
4. Telehealth & Data Storage
All video sessions use a HIPAA-compliant platform with 256-bit encryption.
Electronic health records are stored on U.S. servers behind firewalls and daily backups.
Team members see only the charts they need. All access is logged and audited.
Medical records are kept for at least seven years (or longer if state law requires) and then securely deleted or anonymized.
5. Cookies and Tracking
Essential cookies keep the scheduler, login, and chat running.
Analytics cookies help us learn which pages are most helpful. They load only if you click “Accept” on the banner.
You may disable non-essential cookies in your browser without losing access to medical services.
6. When We Share Information
We share the minimum necessary data with:
Certified labs that run your tests
Payment processors that collect fees
Shipping carriers if you order supplements.
If law enforcement requests records, we disclose only what the law requires and, when allowed, notify you first.
7. Data Security Measures
TLS 1.3 encryption, multi-factor staff logins, quarterly penetration testing, and a 72-hour breach-notification window if an incident meets HIPAA’s definition of “breach.”
8. Your Privacy Rights
You may inspect, download, correct, or request deletion of your records (unless retention is legally mandated). Email help@mynativedoctor.com; we respond within ten business days.
9. Policy Updates
If we change this policy, we will post the latest version here and email active patients at least 14 days before changes take effect.
10. Contact
Email: help@mynativedoctor.com | Text: 872-225-0959